Terms and Conditions

1 Retailer identification

Updated 23/05/2017

SPARTOO UK Ltd Private company limited by shares
Private company limited by shares, with head office at 180-187 Kings Cross Road, London WC1X 9DE. Registered under number 05221282. VAT number: GB 858 9066 69.

Customer Service:
Tel : 02033 182709
Email : adriana@rubbersole.co.uk
Monday-friday : 8H-17H

2 Application of the terms and conditions

The acceptance of the terms and conditions of sale implies the enforcement of these conditions. They apply to all orders placed by the customer on the site RUBBERSOLE. They involve a contract between RUBBERSOLE and the customer. The customer shall not oppose RUBBERSOLE with any contradictory documents.

These general conditions of sale may be subject to amendment, the version that applies to the customer order is the version that is on the website on the date that the customer places their order. Changes to these terms of sale are binding for customers purchasing after they are posted on RUBBERSOLE and cannot be applied retrospectively to transactions previous to this date.

All site users must respect the general conditions of sale.

3 Validity of our offers

Our offers are intended solely for consumers with a delivery address within the United Kingdom, depsite Channel Islands, BFPO an PO Boxes.

The items displayed on the site are available until depletion of stocks.

RUBBERSOLE shall send an email to any Customer who has placed an order for an item which is unavailable. In the event of debit or payment of an order for an item which is unavailable, RUBBERSOLE shall offer the Customer a credit note or refund within 15 days. The order is automatically canceleld.

4 Presentation of products

All products for sale are described and presented as accurately as possible. The Customer is obliged to refer to the description of each product in order to know their details and the essential characteristics. The Customer is obliged to take knowledge of it before any order is placed. The choice and purchase of a Product is the sole responsibility of the Customer.

However,RUBBERSOLE cannot be held responsible for any errors or omissions which may occur in this presentation. All customers are invited to inform RUBBERSOLE of any error in product descriptions they may notice.

A maintenance guide is provided for customers to take care of their shoes : http://www.rubbersole.co.uk/guide_entretien.php

5 Setting up a Customer Account

To place an order, the customer must first have created a customer account, at the time of his first order. He / she must fill in a form containing the following information: e-mail address, title, surname, first name, sex, date of birth, full delivery address, telephone number. On this occasion, the Customer creates a password that is personal and for its unique use. Any disclosure to third parties is prohibited.

The Customer undertakes to provide complete and accurate information. Any usurpation of identity or false identity may lead to the closure of the account and may lead to prosecution. Any multiple entries, use of the account by several persons or other fraudulent actions may result in the termination of the registration.

The Customer acknowledges having the capacity required to contract and acquire the products offered on the RUBBERSOLE website.
RUBBERSOLE refuses any sale to minors under 16 years of age without the prior authorization of the parents which will be systematically required.

6 Product Prices

All prices are listed in Pounds Sterling (£GBP) inclusive of VAT for the United Kingdom. The VAT amount is indicated when the customer selects a product. RUBBERSOLE reserves it's right to change prices if there is a change in the VAT rate. These changes may be passed on in the price of the items without previously informing the customer.

The rates take into account any discounts granted on the RUBBERSOLE website. These prices are firm and not subject to revision during their period of validity, as indicated on the site RUBBERSOLE. RUBBERSOLE reserves the right to change its prices at any time but products are invoiced at the price applicable when the order is registered. It does not include the processing, expedition, transport and extra delivery fees, if this is specified on the website. The payment requested from the Customer corresponds to the total amount of the purchase, including these costs.

An invoice is issued by RUBBERSOLE. It can be downloaded from the website where the order was placed.


7 Ordering and Secure Payment

7.1 : Order

Persons residing in the Channel Islands or having a BFPO or PO Box address can not place orders on the RUBBERSOLE website.
The customer validates his order as described below. This validation implies the acceptance of these general conditions of sale of RUBBERSOLE. The customer interested in an item visible on the RUBBERSOLE website follows the following process in order to establish his order.
- Choose size and color
- In the shopping cart, check the specificities of the order (color, quantity, size, price, etc ...) with possibility of modification, addition or even deletion of certain items.
- At the time of its first order, fill in an account creation form with a password.
- If the Client receives a special offer, first enter the code assigned to him in the field provided for this purpose.
- Choose the method of payment, type of delivery, delivery address.
- After having validated the method of payment, definitively and irrevocably validate the order with the effects indicated below. Any validated order results in a payment obligation.
- An email confirmation of order is sent valid final sale after receipt of the full price (which is not a deposit payment). The Products are reserved for 7 days.

Any validated order results in a payment obligation.

The transfer of ownership of the products sold by RUBBERSOLE in favor of the Customer, will occur only after full and proper payment by the latter, and this whatever the delivery date of the products. The retention of title clause does not prevent the risk of loss or deterioration of the goods to be borne by the Customer as soon as it is delivered at home or withdrawn in relay.

It is the Customer's responsibility to verify the accuracy of the order and to report any errors immediately.


7.2 : Payment

  • Payment by credit or debit card
    The Customer shall provide the number of his / her bank card associated with the expiry date and the security code.
    Finally, he validates his order by clicking on the "Confirm" button. In order to secure the payment, in some cases confirmation of the payment is made only after entering a 3D-Secure code provided by the bank. By checking the Remember box, the Customer agrees that the credit card number associated with the expiry date will be retained for future purchases.

  • Paypal
    To any holder of a PayPal account, the payment is done online, by this account, simply stating the email address and PayPal password.
    Thus, the Client's financial information is never communicated to RUBBERSOLE. PayPal encrypts and protects the card number once and for all.
  • Payment by Gift Card
    Payment by gift card is possible. Customer will inform in Coupon section the gift card number. If the amount of the order is greater than the amount of the gift card, the Customer will have to complete the payment by another means of payment. If the amount of the order is less than the amount of the gift card, the Customer may use the balance for a next order within the period of validity of the gift card.



7.3 : Default of payment

RUBBERSOLE reserves the right to refuse to make a delivery or to honor an order emanating from the Customer who has not totally or partially settled a previous order or with which a payment dispute is in the course of administration or if Presents a risk of fraud.

Any rejection of credit card, any rejection of payment, any abusive dispute with Paypal may give rise to a recovery procedure by the company RUBBERSOLE. For all recoveries of arrears, RUBBERSOLE will apply penalties and, in addition, collection costs may be payable.



7.4 : Payment Verification

RUBBERSOLE checks all orders that have been validated on its site. These controls aim to protect RUBBERSOLE from abusive practices: identity theft, payment fraud. The services of RUBBERSOLE will be required to ask any Customer, all the parts necessary to unblock the order: proof of address and identity of the customer, etc ...

If these parts are not received within 7 days, the order will automatically be canceled.

Any receipt of non-compliant documents will also result in the cancellation of the order.



7.5 : Security of payments

In order to ensure security of payments, the RUBBERSOLE website uses a secure payment service. This service integrates the SSL security standard. The confidential data (the 16-digit bank card number, the expiry date and the security code) are directly transmitted encrypted on the server of the bank without passing on the physical media of the RUBBERSOLE servers. When the order is validated, the payment request is routed in real time to the secure payment manager. The latter sends an authorization request to the bank card network. The telepayment manager issues an electronic certificate which will be proof of the amount and date of the transaction.

8 Identification

The Customer who has already made a purchase on the RUBBERSOLE website can choose a password allowing him / her, in subsequent orders, not to have to fill out the forms before the order is placed.
The Customer already registered is recognized on the site as being a customer of RUBBERSOLE. The password for the RUBBERSOLE customer is strictly confidential and personal. Under no circumstances should it be disclosed or communicated to anyone.

In the event that the RUBBERSOLE customer loses or forgets his / her password, it is his / her responsibility to promptly notify the RUBBERSOLE site manager at adriana@rubbersole.co.uk which will issue to him within 48 hours a new password which will automatically replace the old one. In order to facilitate the identification of the Client by the simultaneous provision of the e-mail address and the password, the Client expressly authorizes RUBBERSOLE to deposit on the customer's hard disk a so-called "cookie" file whose sole purpose is to facilitate the identification.

9 Delivery operated by RUBBERSOLE

The Channel Islands and BFPO or PO Box addresses are not delivered.
The delivery times indicated are based on the order date and are presented in working days (Saturday, Sunday and public holidays are not taken into account in the calculation of the delivery time). In case of force majeure, RUBBERSOLE can not be responsible for the delayed delivery.
RUBBERSOLE offers several delivery modes which are automatically selected according to the products put in the basket. They are visible on the payment page.
In the same order with several products, the customer can have 2 different delivery modes and he will receive 2 separate packages according to delivery.


9.1.Warehouse Goods in the United Kingdom

Delivery by Hermes Standard
Time: 2-3 days.
Cost of delivery: free


Delivery by Hermes Express:
Shipping Cost: £ 3.99 per order
Delivery time is calculated based on the delivery address that the customer will find on the secure payment page


9.2. Products from the French warehouse


Delivery by Hermes Standard
Time: 2-3 days.
Cost of delivery: free


Delivery by Hermès Express:
Shipping Cost: £ 3.99 per order
The delivery time is calculated according to the delivery address that the customer will find on the secure payment page


Delivery by UPS Standard:
Delivery time is calculated based on the delivery address that the customer will find on the secure payment page
Shipping Cost: £ 3.99 per order


Delivery via UPS Express:
Delivery time is calculated based on the delivery address that the customer will find on the secure payment page
Shipping Cost: £ 6.99 per order

10 Satisfied or refunded

All items purchased on RUBBERSOLE site may be a return to "Money back guarantee" if the client will not maintain a product for legitimate reasons: the product does not appeal, has not the right size, not the expected color, etc .... RUBBERSOLE products may be exchanged or refunded for the amount paid (free return see 10.1).
To be accepted, returns must meet the following specifications:
- The product(s) must never have been worn outdoors. The product(s) is (are) to be in new condition,
- The returned product(s) must correspond to the product(s) delivered,
- The product(s) is returned in its original packaging in good condition (box of shoes not taped), all in a package properly closed,
- The product(s) is (are) returned within 30 days of receipt of the order,
- Empty packaging will be refused for any exchange or refund,
- Customers must follow the procedure below.

Any customer may exercise a right of withdrawal according to the European Directive 2011/83 / EU for all items purchased on the RUBBERSOLE website. It must do so within 14 days of receipt of the order by the client himself or by a third party he has mandated. It must imperatively have sent by mail or by post, within this period, possibly via the following completed form:
Attn SPARTOO UK Ltd, 180-187 Kings Cross Road, London WC1X 9DE - United Kingdom to adriana@rubbersole.co.uk
I hereby notify you of my withdrawal from the contract for the sale of the following property:
Product Number:
Order number :
Ordered the .... and received the .....
Consumer Name:
Consumer Address:
Date
Signature (if done by paper)

The customer can then be reimbursed, as soon as all the products of the order are returned in new condition, in their original packaging (a check will be systematically carried out), including delivery costs (except for Additional costs arising from the customer choosing a delivery method other than RUBBERSOLE's least expensive standard delivery option). The return costs are the responsibility of the customer. Such return shall be made without undue delay and in any event not later than 14 days from the receipt of the withdrawal form.
10.1: The means to make a return are as follows:

- Free return by Collect +. All other modes of return will be the responsibility of the customer.


10.2: The return procedure is as follows:

Step 1: Customer account
Sign in to his RUBBERSOLE account with his e-mail address and password and go to the "My Returns" section to complete the return request form.

Step 2: Get the label
- If the return is free and offered by RUBBERSOLE: an e-mail will be received with a link to print the transport label.
- If the return is at the expense of the customer: an e-mail will be received with the return address to which to return the product.

Step 3: Deposit the package to the courier
Deposit the package on the selected carrier's network in the event of a return.
Deposit the package in the network at the choice of the customer in the case of a return to its expenses.
Keep proof of posting of the parcel for any subsequent dispute.
The return is processed within 7 to 10 working days.

11 Process Regarding Parcels Not Delivered by Our Transport Provider

11.1: Returns for UNKNOWN ADDRESS:

These are the packages returned by the provider responsible for delivery under the heading: address unknown. After receipt and acceptance of the package by RUBBERSOLE, he will contact the customer to return his order if the product is still available or to proceed with the refund of the order according to the wish of the customer.
RUBBERSOLE reserves the right to proceed with the refund of the order and not to the return of the order in case several returns due to "UNKNOWN ADDRESS" are identified.


11.2: Returns for "UNCLAIMED PARCEL":

These are parcels that have not been claimed by the customer at the post office, or at the Relay within the specified time. After receipt and acceptance of the package by RUBBERSOLE, he will contact the customer to return his order if the product is still available or to proceed with the refund of the order according to the wish of the customer. RUBBERSOLE reserves the right to refund the order and not to the return of the order in case several returns due to "UNCLAIMED PARCEL" are identified.


11.3: Returns for "REFUSED PARCEL":

This is the package that the customer refused delivery. After reception and acceptance of the parcel by RUBBERSOLE, a voucher will be credited to his customer account within 72 hours of receipt of the parcel. The customer can request the cancellation of his voucher and his refund directly on the "CUSTOMER SERVICE" area of the RUBBERSOLE website.

RUBBERSOLE does not guarantee the reservation of the items ordered and may be obliged to process the refund of the order if the return of a package follows the causes "UNKNOWN ADDRESS", "UNCLAIMED PARCEL", or "REFUSED PARCEL" if Products are not available.

12 Responsability

For all the stages of access to the site, consultation, filling of forms, ordering, delivery of items or any other service, the company RUBBERSOLE has only an obligation of means. Consequently, RUBBERSOLE can not be held liable for any inconvenience or damage inherent in the use of the Internet network and totally outside the diligence and precautions taken by RUBBERSOLE. In particular, any disruption in the provision of the service, or any external intrusion or presence of computer virus, can not engage the responsibility of RUBBERSOLE. Similarly, any other incident of force majeure under the jurisprudence of the Supreme Court exonerates RUBBERSOLE from liability. Customers benefit from the guarantees granted by the brands on the site.

13 Intellectual Property

All elements of the RUBBERSOLE website, whether visual or sound, including the underlying technology, are protected by copyright, trademarks or patents.
They are the exclusive property of SPARTOO UK.
Any hyperlink referring to the site of RUBBERSOLE and using in particular the technique of framing, deep-linking, in-line linking or any other technique of deep link is in any case formally prohibited.
In all cases, any link, even tacitly authorized, will have to be withdrawn upon request of RUBBERSOLE.

14 Protection of Personal Data

14.1: Collection of personal data

When creating the Client's account and when ordering the Customer on the RUBBERSOLE website, SPARTOO UK collects personal data. The person responsible for collecting the data is SPARTOO UK Limited, registered under number 05221282, whose registered office is located at 180-187 Kings Cross Road, London WC1X 9DE - United Kingdom. SPARTOO UK Ltd has declared to the ICO (Information Commissioners' Office) the protection of the Customer's personal data and its fight against fraud: registration number: ZA226864.

The term "personal data" shall mean all data which identify an individual, such as the surname, first name, telephone number, date of birth, gender, e-mail address, postal address and any information the Customer will choose to communicate RUBBERSOLE about it.

For the purposes of combating fraud as set out below (points 2 and 3), RUBBERSOLE is also likely to retain information on transactions carried out on its sites, including a truncated part of the bank card numbers used to carry out the said transactions and Their date of expiry.


14.2: Purpose of data collection

Personal data shall be collected to fulfill one or more of the following purposes:
- manage the orders on the Site,
-developing trade statistics, conducting market and behavioral studies,
-constitute and manage lead files, including technical operations such as standardization, enrichment and duplication,
- carry out operations relating to the management of customers,
-select a clientele to carry out prospecting and promotion actions,
- address requests and promotional messages from RUBBERSOLE. The Customer can unsubscribe at any time of these offers by clicking on the link provided at the bottom of the emails concerned.
- comply with our legal and regulatory obligations.
-fight against fraud


14.3: Recipients of collected data

Only RUBBERSOLE and the external companies contractually linked to RUBBERSOLE for the processing of the Customer's order have access to the information communicated. The categories of persons who will have access to personal data within the company SPARTOO UK are, within the limits of their respective attributions, the sales, administrative, technical and control services (auditors, responsible for internal control procedures, etc.)

Personal data may also be sent to public bodies solely for the purpose of meeting legal obligations, auxiliaries of justice, ministerial officials and bodies responsible for collecting debts.

All necessary precautions are taken to safeguard the security of personal data and in particular to prevent them from being deformed, damaged or unauthorized by third parties.

SPARTOO UK reserves the right to sell commercially the data it collects on the site if the Customer has marked the words "I wish to receive the best offers from Rubbersole's partners".
The company SPARTOO UK may then have to transfer the data to foreign companies. It undertakes to communicate this data only to foreign companies with the same level of data protection as Great Britain and the European Community.


14.4: Retention of personal data

The collected data is kept for a period of five years from the last transaction carried out on the site or from the last update of the customer account, except truncated credit card numbers and their expiry dat which shall be kept for a period of 13 months only for the purpose of combating fraud. In the event of an explicit agreement by the Customer who has checked the "Remember" box, RUBBERSOLE is authorized to keep bank details in order to simplify future regulations. These data are retained for a period of thirteen months from the last transaction or last update.
In the absence of a new transaction or update of the Client account during the five-year period, the Customer data is automatically deleted.
The security code is systematically destroyed after an effective, complete and undisputed transaction.


14.5: Cookies

RUBBERSOLE measures the number of page views, the number of visits and visitor activity on the site and their frequency of return using the use of "cookie" technology.
A cookie does not identify the Customer. It records information relating to the navigation of the Customer's computer on the RUBBERSOLE website (the pages consulted, the date and time of the consultation, etc.) and to be able to read them during subsequent visits.
Data collected by cookies are strictly for internal use only and are never transmitted to third parties.

The use of cookies, clean or third party, not necessary for the operation of the site requires an express consent of the Client. The manifestation of the consent or the opposition to the use of cookies is made by a setting of the browser in an appropriate way.

Some cookies known as "cookie de publicité" allow to follow the navigation of the Client and to register the products seen, and then within a maximum of 90 days to present banner advertising related or not with past navigation. These cookies are linked to the Customer's internal profile (without being able to identify it).


14.6: Right of Access and Rectification

When the Customer communicates personal data, it gives express consent for the collection and use of personal data.

The Customer has the right to access, rectify, interrogate and, if necessary, oppose any data concerning him which can be exercised by:
Email: adriana@rubbersole.co.uk
Postal mail to SPARTOO UK Ltd -180-187 Kings Cross Road, London WC1X 9DE - United Kingdom
For legitimate reasons, the Customer may oppose the processing of data concerning him.

Regarding advertising cookies, if the Client no longer wishes to receive them, he can click on the following link:
Disable advertising cookies on my profile


14.7: Reciprocity

The Customer agrees to respect, during any data collection or communication of data from RUBBERSOLE not to disclose them and to keep them only for his personal use. RUBBERSOLE reserves the right to refuse to communicate the data to it, such as asking the Customer to delete them.

15 Games and Competitions

All competitions are subject to a regulation available on the website. The online contests of RUBBERSOLE are free and can be with or without a purchase obligation. They are open to any person residing in the country concerned by the competition which will have registered to participate and who will have read and accepted the rules of the game. The duration of the competition and the modalities of participation are defined in the rules. The winners of the Games are notified by email. They will receive their prize money in the form of a coupon code or RUBBERSOLE gift card or a prize. The terms of the award and the details of the winnings are provided in the regulations.
RUBBERSOLE reserves the right to suspend, postpone or cancel a Competition and can not be held responsible for any problem that may arise during the duration of the operation.
Claims, refunds and other terms and conditions are defined in the contest rules. Any fraud or attempted of fraud committed with a view to improperly collecting a gain may result in prosecution.

16 Private Sales

The products presented in "RUBBERSOLE private sales" are available to all those who meet at least two of the following conditions:
- They are a customer at RUBBERSOLE having opened an account on the site with a valid email address and password
- They have received an invitation by email sent to the account address
- They have received at least one email from RUBBERSOLE

17 Gift cards and money-off vouchers

Gift cards or coupons are in the form of discount coupons with a unique code. Gift cards and money-off vouchers are non-refundable and have no monetary value. However, products purchased using vouchers and coupons may be returned for an exchange, or a credit note if the items are no longer in stock or non convenient.The gift card or voucher will be re-credited and must be used during their period of validity.
They are not combinable with other promotions or other coupons.

18 Mediation

If a dispute arises, any customer can send a written request to RUBBERSOLE, which will do it's best to resolve it. If the amicable settlement attempt fails, a request to a mediator must be sent within one year of the amicable claim. The client may enter the following "dispute resolution" platform to resolve any disputes: https://webgate.ec.europa.eu/odr/main/?event=main.home.show&lng=EN.

19 Guarantee

For the United Kingdom outside Scotland, the legal guarantee of conformity applies from the receipt of the product for a period of 6 years, within a reasonable time after the discovery of the lack of conformity.
For Scotland, the legal guarantee of conformity applies within a reasonable time after discovery of the lack of conformity and from receipt of the product for a period of 5 years.

For the whole of the United Kingdom, RUBBERSOLE must provide proof within the first 6 months of conformity, then it will be up to the customer to prove the lack of conformity for the following months.

The guarantee of conformity does not apply in case of modification on the product, in case of normal wear of the product, in case of improper use of the product, in case of non-respect of the rules of maintenance of the product and for damage caused by transportation or storage of the product.

The replacement or repair of the product will be free of charge within a reasonable time unless it is disproportionate to the damage or if this is not possible. In case of impossibility, RUBBERSOLE will, at no cost, make a partial or total refund, as the case may be.
The product in question must have been ordered from the RUBBERSOLE site and returned in the original packaging. All inquiries should be sent to the following e-mail address: aftersalesservice@rubbersole.co.uk.

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